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DANA deposit and withdrawal

DANA is one of the most widely adopted e-wallet payment methods across our supported region. Depositing via DANA on our platform begins with account linkage — your DANA app connects to son during the payment process through API integration. Minimum deposit amount is our welcome offer; maximum per transaction is our welcome offer. Once you initiate a DANA deposit on son, a payment window appears in your DANA app asking for confirmation. Funds transfer instantly upon approval, and your account balance updates within subject to verification. For withdrawal requests, we process DANA payouts within subject to verification of verification (subject to standard KYC completion). Withdrawal fees are absorbed by son — no deduction occurs on the user side. DANA withdrawal limits follow the same range as deposits. Common scenarios: a user in Jakarta depositing our welcome offer via DANA sees funds arrive in subject to verification; a withdrawal request of our welcome offer typically processes within subject to verification during business hours. DANA's transaction history is viewable in both your DANA app and son account — you retain full record for reconciliation and taxation purposes.

OVO and GoPay usage

OVO and GoPay operate similarly to DANA but with distinct account-binding steps. OVO requires phone-number verification and PIN confirmation before first use; GoPay uses Google/phone login. On son, both e-wallets appear in the deposit menu. Minimum OVO deposit is our welcome offer; GoPay is our welcome offer (lower threshold for accessibility). Maximum per transaction is our welcome offer for OVO and our welcome offer for GoPay. When you select OVO or GoPay, son redirects you to authenticate within the respective app (biometric or PIN). Approval is immediate. Your son balance updates within subject to verification. Withdrawal processing is subject to verification for OVO and subject to verification for GoPay, reflecting slightly slower backend reconciliation than DANA. Both e-wallets impose individual daily transaction caps (typically our welcome offer combined daily) — users with large balances may split withdrawals across multiple days. KYC verification on son does not mandate separate KYC with OVO or GoPay; our verification satisfies transaction thresholds for most standard account activity. Account holders frequently use OVO on Surabaya and bandung routes and GoPay across Jakarta for quick mobile transfers.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) provide an alternative for users preferring traditional banking channels over e-wallets. We at son partner with these four major Indonesian banks to generate unique virtual account numbers for each user. During first deposit setup, select "Bank Transfer" and choose your preferred bank (BCA, Mandiri, BRI, or BNI). We issue a 16-digit VA number (unique to your account) and a one-time reference code. You then transfer funds from your personal bank account to this VA using your bank's app or ATM. Transfer fees follow standard inter-bank rules (typically 6,500–our welcome offer). Funds arrive at our merchant account, and within subject to verification our reconciliation system credits your son balance. No deposit minimum exists for VA; you can transfer as little as our welcome offer. Withdrawal to a bank account follows the reverse path — you provide your registered bank details, and we initiate a transfer to that account. Withdrawal processing typically takes subject to verification during business hours (08:00–17:00 weekdays). Bank fees apply (5,000–our welcome offer) — some banks waive fees for high-volume transfers. VA numbers remain static for one quarter (3 months), after which we regenerate a new number for security. Account holders using Medan routes often prefer BRI or Mandiri VA for local branch accessibility.

Fees, limits and verification

We at son absorb deposit fees for e-wallet methods (DANA, OVO, GoPay, ShopeePay, LinkAja) — users see zero deduction. Bank transfer (VA) deposits incur standard inter-bank fees of 5,000–our welcome offer (paid by user to their sending bank). Withdrawal fees are similarly absorbed for e-wallets but apply for bank transfers. account preferences are account-level: new accounts start with our welcome offer daily cap, which increases to our welcome offer after 1 month of verified activity. Withdrawal daily maximum is our welcome offer total (aggregate across all methods). KYC verification is mandatory before the first withdrawal above our welcome offer. Verification requires government-issued ID photo, proof-of-address document (utility bill, bank statement), and selfie with ID. Processing takes subject to verification to 2 hours. Rejected submissions are resubmittable immediately — we provide clear feedback on each denial (e.g., "ID photo too blurry"). Account holders with verified status enjoy expedited withdrawal approval (priority queue) and higher daily limits. Idul Fitri and Idul Adha holidays may extend processing windows by 1–2 hours due to bank-side delays.

Resolving a stalled transaction

If a deposit does not arrive within the advertised window, first check your payment method's transaction history to confirm deduction occurred. If deducted but not credited to son after subject to verification, contact support with: (1) transaction ID from your payment method, (2) amount transferred, (3) timestamp. Our support team escalates to the payment provider (bank or e-wallet partner) and traces the transfer. Most stalled deposits resolve within 2–4 hours. If funds are confirmed sent but son system shows no credit, we reverse the transaction to your original payment method (refund processes within 1–2 business days). For withdrawal delays exceeding 1 hour, log into your account and check "Transaction History" for status. If marked "Processing," wait an additional subject to verification. If marked "Failed," we automatically retry within 1 hour; if retry fails, funds return to your son balance. Contact support with your withdrawal request ID if you need manual investigation. During high-volume periods (Imlek, Nyepi holiday seasons) or bank maintenance windows, processing delays of 2–4 hours are normal — support can confirm if a delay is system-wide or account-specific. Requests older than 3 days are escalated to our compliance team for investigation and manual resolution.