son Platform Account Terms

We at son operate a gaming and sportsbook platform serving users in supported jurisdictions across Southeast Asia. Our account terms set out the conditions under which we provide access to our services — live-dealer tables, sportsbook markets, slot games, and esports betting. These terms apply to every user who registers on son, regardless of location or device.

When you open an account on son, you agree to comply with our terms and our local jurisdiction's applicable law. We require identity verification before your first deposit, and we enforce ongoing compliance checks to protect both your account and our platform. Our payment partners — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — operate under their own terms, which you also accept when you use their services through son.

This document outlines your rights and obligations as a son user, our commitments to you, and the process we follow when disputes arise. We update these terms periodically; we notify you of material changes via email or in-platform notice. Continued use of son after an update means you accept the revised terms.

Account Opening and Verification on son

To open an account on son, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer son services in jurisdictions where online wagering is prohibited by statute. You are responsible for verifying that your access and use of son comply with your own jurisdiction's law.

During registration, you provide an email address, a secure password, and basic identity information — full name, date of birth, phone number. We use this information to create your account and to comply with anti-money-laundering and know-your-customer (KYC) regulations. Your first deposit triggers identity verification, which requires a photo ID and a selfie. We process verification requests within hours during business hours; requests submitted during weekends or public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) may take longer.

Once verified, your account remains active as long as you comply with our terms. We reserve the right to suspend or close your account if we detect fraudulent activity, violation of our terms, or breach of applicable law. If we close your account, we will notify you and process any outstanding balance according to our withdrawal policy.

Deposits and withdrawals on son

We accept deposits via eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each payment method processes instantly or within minutes, depending on your bank and network conditions. Your balance updates on screen immediately after we receive payment confirmation.

Withdrawals are available anytime to your registered payment method. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking) typically settle within hours; bank transfers follow standard banking windows and may take 1–2 business days. All withdrawals are subject to account verification checks — we confirm your identity, your payment method authorization, and your account activity before processing.

Bonus terms and promotional offers

We occasionally offer promotional bonuses — welcome offers, seasonal promotions, or loyalty rewards. Any bonus we credit to your account is subject to specific terms, which we display at the time of offer. Bonuses typically carry wagering requirements, meaning you must place bets totaling a certain multiple of the bonus amount before you can withdraw it. We detail these requirements in the promotion's terms.

Bonuses are non-transferable and cannot be withdrawn as cash. If you close your account or violate our terms, any unclaimed bonus is forfeited. We reserve the right to cancel or modify promotional offers at any time, with notice to affected users.

Our son Platform Policies

Responsible use and account management

We encourage all son users to manage their accounts responsibly. You control your account — you set your own session limits, decide your bet sizes, and choose when to stop playing. We provide account history, balance tracking, and transaction logs so you can monitor your activity. If you wish to take a break from son, you can request a temporary account suspension through our support team.

We do not offer account preferences, account controls, or other responsible-gambling features as part of our standard platform. However, we comply with all applicable local regulations regarding player protection. If your jurisdiction requires specific safeguards, we implement them for users in that region.

Dispute resolution and complaints

If you believe a transaction on son was processed incorrectly, or if you have a complaint about our service, contact our support team with details of the issue. We log all complaints and investigate within 5 business days. Our support team operates in English and Indonesian, and we maintain support channels for users across Jakarta, Surabaya, Bandung, Medan, and Semarang.

If we cannot resolve your complaint internally, we may refer the matter to an independent dispute resolution body, depending on your jurisdiction. We will inform you of the process and your rights at that stage.

Data protection and privacy

We at son protect your personal data according to applicable privacy law. Your account information, payment details, and transaction history are encrypted and stored securely. We do not share your data with third parties except as required by law or to process your payments through our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).

You can request access to your data, correct inaccuracies, or request deletion by contacting our support team. We will respond within 30 days. For full details on how we handle your data, see our privacy policy.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer son services in jurisdictions where online wagering is prohibited by statute. Users are responsible for verifying that their access and use of son comply with their own jurisdiction's law. If you access son from a prohibited jurisdiction, we may suspend or close your account without notice.

These terms are governed by the law of the jurisdiction in which son is registered. Any disputes arising from your use of son are subject to the dispute resolution process outlined above. We reserve the right to modify these terms at any time; material changes will be communicated to you via email or in-platform notice.

We at son commit to transparent operations, fair settlement, and compliance with all applicable regulations in the jurisdictions we serve.

Contact and support

If you have questions about these terms or need assistance with your son account, contact our support team through the in-platform chat widget or via email. We operate support in English and Indonesian, and we respond to inquiries within 24 hours during business days. For urgent issues, use the live-chat option available on our platform.

These terms were last updated and are effective as of the date displayed on our website. We encourage you to review them periodically for updates. Your continued use of son after any update constitutes your acceptance of the revised terms.