son Account & Payment FAQ
Users of son ask questions across several topic areas: how to set up an account, how to deposit and withdraw funds, what games and markets we offer, and how account security works. Our platform serves sportsbook bettors, live-dealer players, and slot enthusiasts across supported jurisdictions. This FAQ page addresses the most common scenarios.
This page resolves step-by-step questions about registration, password recovery, deposit methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), withdrawal processing, game categories (football, live blackjack, roulette, baccarat, Dragon Tiger, slots, esports), and account security. We aim to give you concrete answers without redirecting you unnecessarily. For questions that touch on our full terms, compliance boundaries, or jurisdiction restrictions, we link to the relevant policy pages.
Use the accordion sections below to find your topic. Each answer is written in plain language and includes relevant details about timelines, payment methods, and next steps. If you do not find your question here, our support team is available via in-platform chat, email, and phone during business hours. For jurisdiction and legal access questions, please review our legal notice and terms and conditions
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and categoriesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data deletion, and jurisdiction notice
We receive questions about every step of the user journey on son. Below, we answer the most frequent ones. Each answer is grounded in our actual process; if you encounter a scenario not covered, support can provide account-specific guidance.
Account and registration
On the son login page, select the "Forgot password?" link below the password field. Enter your registered email or username, and we send a password-reset link to your email inbox. Click the link, and you are directed to a form where you enter your new password twice. Once confirmed, your new password is active immediately. If you do not receive the email within subject to verification, check your spam folder or contact our support team with your username so they can verify your account and resend the link. Password reset links expire after 24 hours for security.
When you register on son, you provide your email address, create a username, set a password, and enter your full name. You also select your preferred language and confirm your jurisdiction. After you submit this initial form, our system sends a verification email. Click the link in that email to confirm your account. Once confirmed, you complete KYC verification, which requires a clear photo of your national ID, a recent utility bill or bank statement, and a selfie holding your ID. This process typically completes within 24 hours on business days. Users in Jakarta, Surabaya, and Bandung may be asked additional questions to confirm their residential address.
Payments and transactions
son supports deposit ranges that vary by payment method. DANA, e-wallet, mobile banking, and local payment typically allow deposits starting from a low minimum (check your account for the exact figure). online payment, bank transfer (e-wallet, mobile banking, local payment, online payment), and e-wallet each have their own range. Your account page displays the minimum and maximum for each method. Deposits via e-wallet are usually instant; bank transfers may take 1-2 hours during business hours. If you attempt to deposit below the minimum or above the maximum, the payment will be declined, and you are instructed to adjust your amount. Contact support if you have a specific deposit scenario or need clarification on limits for your region.
Our weekly cashback offer applies to specific game categories (typically slots and live-dealer games) during a set weekly period. The exact percentage and qualifying games are displayed in your account under "Promotions." Cashback is calculated on net losses (total wagered minus winnings) during the promotion window. Your cashback is credited as bonus balance on Monday morning (or the next business day if Monday is a holiday such as Idul Fitri or Idul Adha). Bonus balance is subject to wagering requirements and may have expiry dates listed in the promotion terms. You may opt out of promotions in your account settings. Check the promotion page for the current week's details, as offers may vary.
If a deposit or withdrawal does not complete, the first step is to check your transaction history in your account. Look for a "pending" or "failed" status. Pending deposits are usually resolved within 24 hours. If a deposit fails, the funds return to your payment method (e.g., your mobile banking or local payment wallet) within 1-2 business days, depending on your bank. If a withdrawal fails, it may be due to incomplete KYC, a flagged account during a security review, or a temporary issue with the receiving bank. Do not attempt the same withdrawal multiple times. Instead, check your account for any pending verification steps or contact our support team with your transaction reference number. They can investigate and advise on next steps.
Game rules and categories
son offers four main game categories. Sportsbook markets include football (Liga 1, Piala AFF, Champions League, Premier League), MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables feature real dealers streaming from multi-camera studios, with games including blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Table limits are displayed before you join, ranging from low to high stakes depending on the studio. Slot games include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, each with different volatility and return-to-player percentages. Our game menu is organized by category, and you can filter by provider or game name. All games comply with our terms and are subject to jurisdiction restrictions.
Security and account care
To request deletion of your account and associated data, contact our support team in writing with your full name, account username, and registered email address. Include a clear statement: "I request permanent deletion of my son account and all associated personal data." Our team will verify your identity, confirm that your account has no outstanding transactions or disputes, and process the deletion within 30 days. After deletion, your account cannot be recovered. Outstanding balances or pending withdrawals must be resolved before we can proceed. Certain data may be retained for legal or tax compliance purposes, as outlined in our privacy policyYou may also review that policy for details on what data we store and how it is used.
Our support team is available via three channels. In-platform chat is available during business hours (typically 08:00–22:00 daily) and offers the fastest response for urgent issues such as account lockouts or failed transactions. You may also reach us by email; we respond within 24 hours on business days. Phone support is available at specified times; the number is listed in your account under "Help." When you contact us, provide your username, the date and time of the issue, and your transaction reference number if applicable. Support agents in Jakarta, Medan, and Semarang can assist with region-specific account matters. For general inquiries, live chat is recommended. For sensitive matters such as data deletion or compliance questions, email is preferred so you have a written record.